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What industry, or what type of product or service does your company deal in?
What types of services are you seeking?

Telephone answering services / voicemail, appointment scheduling, customer care, order entry, technical support desk, emergency dispatch, after-hours paging, WorkSafe BC check-in, Real Estate, etc...
Please describe the nature of the calls we'll be handling:
Please describe the types of information you would like us to gather from these calls:

Name, telephone number, company name, message details, etc.
What are your average monthly expected call volumes and lengths?

If you already employee the services of a call center, this information should be available on your monthly bill.
Is there anything else you feel we should be aware of that may influence your quote?