Our dedication to our Training Program and high level of Customer Service is a testament to the awards that Connections Call Center has won.Enrolling in two separate association programs, CAM-X & ATSI,  these programs provide year round independent third part mystery callers, testing our agents on lives calls and client knowledge.

Connections Call Center enrolls in CAM-X, Canadian Call Management

Association, Award of Excellence and Award of Distinction programs. Connections Call Center has been the recipient of the Award of Excellence Program for 20 consecutive years, and the Award of Distinction for 10 years. Often placing in the Top Ten, receiving Top Score, and twice being chosen as Top Call

It was an extremely proud day for Connections Call Center on June 13, 2019, when the announcement was made in Dallas Texas, Connections Call Center won TOP SCORE in both the ATSI Award of Excellence and ATSI Award of Distrinction Programs. We couldn’t be prouder of our team and their dedication to excellence for nine consecutive years. Our dedication to excellence

“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call.  The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.”  Says ATSI President Jeffrey W. Zindel,  “Companies that earn this award are continuously focusing on delivering first class service to their customers.  It is truly an honor!”

To become the best of the best, you have to raise the bar, and we have done just that at Connections Call Center. To win the Award of Excellence, your overall office score must be a 80% or higher, a score that we feel does not properly reflect the high level of service that our clients deserve. We adjusted our own internal benchmark, and for our office a winning score must be 97% or higher, that is how you become the best of the best!
At Connections Call Center we believe that we stars, and we have the award to prove it!