Terms and Conditions
This agreement effective (Date) is made and entered into by and between “ “ (herein referred to as “Customer”) and Connections Call Center, Inc (herein referred to as “Connections”).
1. Service Interruption/Force Majeure
Connections intends to provide service pursuant to the attached proposal. However, Connections cannot control failures in telephone or internet or electric company service or other matters beyond its own control, therefore Connections shall not be responsible to Customer or to Customer’s customers for interruption of service caused by matters beyond Connections’ control, including, but not limited to, interruptions caused by fire, explosion, acts of God, war, revolution, civil unrest, or acts of public enemies; labor unrest including, but not limited to, strikes, slowdowns, picketing or boycotts; or any law, order regulation or requirement of any governmental body.
2. Improper Service Use
Customer shall not use Connections’ service for any illegal, illegitimate or fraudulent purpose. If Connections determines or reasonably believes Customer is or may be using the service for such a purpose, Connections may terminate Customer’s service immediately without prior notice to Customer.
This agreement shall remain in effect until such time as either party provides thirty days advance notice.
(Contract is on a month-to-month basis).
4. Billing and Payment
We require certain payments in advance. Terms of billing are every month. All charges under this Agreement are due and payable upon receipt of Connections’ invoice. Unpaid balances not paid within thirty (30) days of the invoice date are subject to disconnection. If Customer’s account is more than thirty (30) days past due, Connections reserves the right to refuse to deliver data or provide services or to disconnect Customer’s service. If Connections disconnects Customer’s service; Customer shall pay all sums then due on its account plus a reconnect charge of $250 prior to restoration of service. Connections also reserves right to impose a deposit to be paid by customer prior to restoration of service. Customer is responsible for the full payment amount, regardless of any transaction fees incurred during processing of payment (including bank and credit card company fees).
5. Refund Policy
Security deposits are non-interest bearing (if applicable) and will be refunded upon termination of services, provided all charges have been paid in full. All one-time set-up, programming and training fees as well as monthly base rates, are non-refundable.
6. Prohibited Uses
The customer agrees that they will not use the service, or allow any other person to use the Service, for any unlawful or fraudulent purpose or with any intent to do so, and the customer will not use, or allow any other person to use, any foul or profane language in connection with the service. In using the service, the customer agrees to abide by all applicable rules and regulations of the Federal Communications Commission or any other lawful authority, and the customer agrees to abide by all reasonable rules and restrictions imposed by Connections upon its customers generally.
7. Telephone Numbers
The customer understands and agrees that any “800”, “888”, “877”, “866”, or other number that is assigned to the customer’s account by Connections is and will remain the property of Connections. Before advertising such a number, the customer must obtain prior written authorization from Connections, which Connections may deny in its sole discretion. If the customer terminates this contract before the expiration of any such advertisement, or if connections terminates this contract for the customer’s failure to pay amounts due under or for any other breach of this contract, the customer will remain responsible for paying the base rate and all other charges on the account until such advertising expires or for ninety (90) days after such termination of this contract, whichever is greater.
All notices and correspondence called for under the terms of this Agreement shall be delivered to the parties at the addresses listed on the proposal, which shall be deemed correct until either party receives written notice of a change of address.
If either party is in default under the terms of this Agreement, then in addition to all other sums due, the defaulting party shall pay the non-defaulting party’s costs of enforcing this Agreement, including but not limited to, the payment of reasonable Attorney's fees and court costs.
Connections will receive and refer all Customer information using Customer-approved scripts and instructions. Customer will promptly notify Connections of any script or instruction changes. Customer understands that information received by Connections on behalf of Customer is by its nature oral and subject to error, and therefore, Connections shall not be responsible to Customer or to Customer’s customers for message errors, or the failure to deliver any information to Customer.
Customer shall indemnify and hold Connections harmless from the payment of any and all claims for libel, slander, infringement of copyright arising from information transmitted over Connections’ facilities, and message errors, and any other claims arising out of Customer’s use of Connections services, including payment of reasonable attorney's fees and court costs incurred by Connections to defend itself on any claim.
Each party agrees that it will not permit the duplication, use, or disclose any confidential information, including information, reports and summaries of the activities of the parties related to Connections’ provision of services, to any person or entity (other than its own employees that must have such information for the performance of their obligations under this agreement and its auditors, examiners and other regulatory authorities as may be required during the ordinary course of their duties), unless prior written consent has been obtained from the other party. “Confidential information” shall not include information, which, at the time of disclosure, is generally known by the public and any competitors of either party or is required to be publicly disclosed by law, regulation, or other acts of governmental authority.
13. Choice Of Law
This agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction of the province of British Columbia, without regard to the principles of conflict of laws hereunder.