How do I get started with your services?
Getting started is easy! Reach out to our team by submitting our online inquiry form or by giving us a call at 1-800-667-7588.
What information do you need from me to get started?
Once you receive your quote, we’ll send you a setup form. This form collects everything we need — basic business information, contact names and numbers, escalation lists, and your preferred message delivery method. Once completed, our team begins building your custom account.
Do you offer a free trial?
No, at this time we do not offer a free trial.
What happens if I only need after-hours or overflow coverage?
You’re in full control of when your line is forwarded to us. You can forward full-time, after-hours, on weekends, or only when you need overflow support.
Do you answer lines on statutory holidays?
Yes! Connections Call Center answers your phone calls 24-hours a day, 365 days a year, without any exceptions!
How do your agents know what to say when answering calls for my company?
When a call comes in, it’s automatically directed to your dedicated account in our system. Our agents instantly see your personalized script and instructions on-screen, ensuring they always know exactly what to say and how to handle each call.
Can I customize the greeting or script used by your agents?
Absolutely! Every greeting, message, and instruction can be fully customized to your preferences. You can update your script at any time as your business evolves.
Can you follow my emergency or escalation procedures?
Yes. Our agents are trained to follow your specific detailed emergency or escalation procedures. Whether that means paging an on-call staff member, contacting a manager, or dispatching urgent service calls, our team is trained to follow your instructions precisely and communicate critical information quickly and accurately.
Is your team monitored for professionalism and consistency?
Yes. Every member of our team receives ongoing training and performance monitoring to ensure each call is handled with professionalism, accuracy, and genuine care. Calls are regularly reviewed to maintain consistency and support continuous improvement.
Will I receive call reports or summaries?
Yes, we provide detailed reports so you can keep track of your call activity. Reports can be delivered daily, weekly, or monthly, whatever works best for you.
How much do these services cost?
The cost of service varies based on your call volume and the level of support you need. We’re happy to provide a personalized quote once we learn a bit more about your business.
What do minutes mean?
Minutes refer to the actual time our agents spend working within your account.
What if I don’t know how many minutes I will need?
Not a problem, most new clients don’t. We’ll help you estimate your call volume and create a plan that fits your business. As we track your actual usage, we can easily adjust your plan to fit your needs.
Do answering service minutes roll over?
Minutes do not roll over month to month. Your plan is designed to match your typical usage, but we can adjust your plan at any time to best suit your business needs.
Do you charge for hold or ring time?
No, we only charge for the time our agents are actively doing work within your account
Do you charge extra for after-hours or weekend calls?
There is no extra fees for after hours or weekend calls. Your rate stays the same weather it is 2am on a Saturday or 9am on a Tuesday!
Is it a long-term contract?
No! No long-term contract is required when signing up for our services. We believe that our service speaks for itself, and good business is built on strong customer relationships. We’re confident you’ll stay with us as long as we continue to deliver the quality you deserve.
I own a small business; is Connections a cost-efficient solution for my needs?
Yes! Our pricing is based on your call frequency and message requirements, making our service a cost-effective solution for small businesses. We help you present a professional, reliable front line to your customers without the cost of hiring in-house staff.
How long has Connections Call Center been in business
We’ve been proudly serving businesses since 1990. With more than 35 years of experience, our team continues to provide reliable, friendly, and professional support to clients across North America. To learn more about our history and values, visit our About Us page.
Do you have any awards or recognitions?
Yes! We’re proud to consistently earn industry awards from ATSI and CAM-X for excellence in customer service. You can learn more about our recent achievements on our Awards page.