Our dedication to our Training Program and high level of Customer Service is a testament to the awards that Connections Call Center has won.Enrolling in two separate association programs, CAM-X & ATSI, these programs provide year round independent third part mystery callers, testing our agents on lives calls and client knowledge.
Association, Award of Excellence and Award of Distinction programs. Connections Call Center has been the recipient of the Award of Excellence Program for 18 consecutive years, and the Award of Distinction for eight years. Often placing in the Top Ten, receiving Top Score, and twice being chosen as Top Call
It was an extremely proud day for Connections Call Center on June 23, 2016, when the announcement was made in Tampa, Florida, Connections Call Center won TOP SCORE in the ATSI Award of Excellence Program. This was the second year in a row that Connections Call Center won TOP SCORE, and we couldn’t be prouder of our team and their dedication to excellence for nine consecutive years. Our dedication to excellence
“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” Says ATSI President Jeffrey W. Zindel, “Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!”