About:
Connections Call Center
Connections Call Center is a Canadian, family-run call center founded in Squamish, British Columbia. From the beginning, our focus has been simple: provide reliable, professional communication support that businesses can truly depend on.
Over the years, we’ve grown alongside our clients, supporting businesses across Canada, the United States, and beyond, while remaining grounded in the values that shaped us from day one.
Every call we answer represents a business, a brand, and a real person on the other end of the line. That responsibility guides how we hire, train, and support our team. By combining experienced agents, thoughtful processes, and evolving technology, we ensure every interaction is handled with accuracy, professionalism, and care.
Our History:
Connections Call Center was founded in 1990 in Squamish, British Columbia by Lillian Lyle. Built on strong service ethics and a commitment to professionalism, Connections began as a local telephone answering service and steadily grew as client needs evolved.
As the company expanded, Trish McMaster joined the leadership team, helping guide Connections’ growth into a trusted, family-run call center. With an early focus on evolving technology, training, and consistency, Connections has built a long-standing reputation for reliable, award-recognized service.
While our systems and technology have evolved over the years, our commitment to exceptional customer service has remained unchanged.
Our Culture:
With Connections being a third-generation, family-owned and operated business, that sense of continuity truly shapes our culture. We believe in accountability, consistency, and take pride in the work we do. Our team understands that every call matters, and we support one another through clear expectations, ongoing training, and a shared commitment to doing the job well.
We value long-term relationships with not only our clients but also our team members. Many members of our leadership group began their careers as agents, and growth is encouraged through support, mentorship, and hands-on learning. Above all, Connections is a place where people are trusted to do meaningful work and are recognized for the care they bring to it.