How Can We Support Your Business?
Whether you’re on a job site, driving between appointments, or attending urgent service requests, stopping to answer the phone isn’t always possible. That’s where we come in. We support trades and service companies by professionally handling incoming calls, collecting key details, and passing along clear messages, so your technicians can stay focused on the work at hand. Whether you forward your lines full-time, during busy periods, or only when you’re tied up on another job, we help you stay organized, responsive, and easy to reach.
Contractors & Home Service Providers
For contractors and home service providers, missed calls can quickly turn into missed opportunities. We can help keep your schedule moving by professionally handling calls from new clients, gathering job details, booking requests, and capturing follow-up information.
Our agents understand the difference between general questions, estimate requests, and urgent service calls, ensuring every message is delivered clearly and accurately so your team can respond with confidence.
Restoration, Fire Protection & Specialized Services
Restoration, fire protection, and other specialized service providers rely on dependable after-hours support when timing matters most. We follow your escalation procedures closely, ensuring urgent calls are dispatched quickly while routine inquiries are documented accurately.
Our team remains available 24/7, 365 to support your technicians and office staff when timing matters most.
Worker Safety Check-Ins & Lone Worker Support
When employees are working alone or in isolated situations, safety and accountability are essential. WorkSafeBC requires employers to have a written “working alone” check-in system, and we can help support that process.
Through scheduled check-ins and clear escalation steps, we help ensure concerns are addressed promptly and your team remains supported and accounted for.
Getting Started With Connections Is Simple
Step 1:
Reach out by phone or through our online form and tell us a bit about your business so we can understand your needs.
Step 2:
Our sales team will connect with you to learn more a little bit more about your business. From there, we’ll prepare a customized quote with a plan that fits your call volume and requirements.
Step 3:
Once the quote is approved, we begin building your account. Everything is tested before going live to ensure a smooth start to your service.
Frequently Asked Questions—
What does your worker safety check-in process look like?
We follow your exact safety check-in procedures, including scheduled callbacks, timed check-ins, and escalation rules if a technician doesn’t respond. If a check-in is missed, we immediately follow your escalation steps, whether that means contacting a supervisor, dispatch lead, or emergency contact. Every action is documented to help keep your team safe and accounted for.
How do you know what calls are urgent and what are routine?
During setup, you will outline what qualifies as urgent for your business. Our agents will triage every call according to your criteria, ensuring urgent issues are escalated right away while routine requests follow your standard message process.
Do you support larger companies with multiple technicians or service areas?
Yes. We can route messages to the correct technician, region, department, or on-call contact. Your call flow can be customized to ensure efficient dispatching.
How do you deliver messages to my team?
We can deliver messages through email, text/SMS, phone call, paging, or any combination you prefer. Messages can also be sent to multiple contacts at once.
Can you follow our on-call rotation?
Absolutely. Whether your rotation changes daily, weekly, or by geographic area, we can update your on-call schedule as often as needed. When an urgent call comes in, our agents immediately reach the correct on-call technician based on your rotation.
My callers may be stressed or dealing with urgent situations. Are your agents trained for that?
Yes. Our team is trained to manage high-pressure and time-sensitive situations with calm, clarity, and professionalism. We handle urgent service needs, safety concerns, and distressed callers every day. Connections consistently earns industry awards for excellence in complex call handling.
Visit our Awards page to learn more.
Why should I choose Connections Call Center?
With over 35 years of experience, we know what matters: clear information, proper escalation, and communication that works. We follow your processes and provide dependable coverage 24/7, 365.