Connections Call Center – Terms and Conditions
Last updated: December 1st, 2025
This Agreement is made and entered into by and between [Company Name] (the “Customer”) and Connections Call Centre Ltd. (“Connections”) (collectively the “Parties”).
- Services
Connections shall provide the services as described in the proposal provided to the Customer (the “Services”). - Term
This Agreement shall remain in effect on a month-to-month basis until terminated by either party in accordance with this Agreement. - Payment
The Customer shall pay all invoices within ten (10) days of receipt of the invoice. If the Customer disputes any portion of an invoice, then the Customer shall deliver written notice of dispute to Connections within fifteen (15) days of the invoice date. The failure by the Customer to deliver a written notice of dispute within the specified time period shall be deemed a waiver of the right to dispute any portion of the invoice. All payments made by the Customer, including one-time set up fees and training fees, are non-refundable. If the Services are suspended or terminated due to non-payment, the Customer shall be required to pay all outstanding amounts in full plus a reconnection fee of $250, and Connections may require a deposit as a condition of reinstating the Services. - Termination
The Customer may terminate this Agreement by providing thirty (30) days written notice to Connections. Termination by the Customer shall become effective on the first day of the next full billing cycle following the notice period. Connections may terminate this Agreement immediately, at any time for any reason, by providing written notice to the Customer. - Illegal Use
The Customer shall not use the Services, nor permit any other person to use the Services, for any illegal, illegitimate, or fraudulent purpose, or with the intent to do so. The Customer shall not use, nor permit any other person to use, any foul or profane language in connection with the Services. The Customer shall abide by all applicable rules and regulations of the Federal Communications Commission or any other lawful authority, and all reasonable rules and restrictions imposed by Connections upon its customers generally. - Reports and Information Requests
The Customer may request that Connections deliver reports or statistical information (the “Reports”) regarding the use of the Services by the Customer. The preparation of any requested Reports shall be billed at the per-minute rate applicable to the Customer under the existing service package. Larger programming or customization requests may be quoted at a flat rate upon request by the Customer. Connections shall not guarantee the accuracy, completeness, or suitability of the Reports. The Customer acknowledges and agrees that the Reports are provided for informational purposes only. - Customer Conduct
The Customer shall abide by Connections’ strict zero tolerance policy with respect to workplace violence and discrimination. The Customer shall not, nor shall they permit any verbal abuse, harassment, intimidation or discrimination of any form directed at Connections or their employees, contractors or staff. - Call Recordings
Connections may record telephone calls for the purpose of supervising the quality of service and agent performance, reviewing calls for accuracy and completeness, and preventing and/or correcting errors. All recording shall remain the sole property of Connections and shall remain strictly confidential. Connections shall maintain recordings for a period of ninety (90) days and may delete recordings after such period in accordance with its data retention policies.
If the Customer selects to add a PAAi service, Connections shall provide access to the Customer to all related call recordings, and the callers shall be notified of the recording in accordance with applicable laws. Notwithstanding if the Customer selects to add a PAAi service, the recordings shall remain the sole property of Connections. - Telephone Numbers
The Customer understands and agrees that any telephone number provided by Connections, including but not limited to toll-free and local telephone numbers, is and shall remain the property of Connections. The Customer shall obtain written authorization from Connections before advertising a telephone number. Connections may, in its sole discretion, refuse to provide written authorization to the Customer.
If the Customer terminates this Agreement prior to the expiration of any advertisement, or if Connections terminates this Agreement, then the Customer shall remain responsible for paying the base rate and all other charges on the account until such advertising expires or for ninety (90) days after this Agreement is terminated, whichever is greater. - Notices
All notices and correspondence required by this Agreement shall be delivered to the Parties at the addresses listed on the Proposal, which shall be deemed correct until either party receives written notice of a change of address. - Default
If the Customer is in default of any obligation under this Agreement, then, in addition to all other outstanding amounts due, the Customer shall pay Connections’ costs of enforcing this Agreement, including but not limited to the payment of lawyer’s fees on a solicitor and client basis. - Non-Solicitation
The Customer shall not, for a period of two (2) years following the expiration or termination of this Agreement, directly or indirectly do any of the following: (a) induce or attempt to influence any employee or contract of Connections to leave their employment or engagement with Connections; (b) employ or recommend employment for any of Connections’ employees or contractors; (c) identify any of Connections’ employees or contractors to another party for the purposes of employment. - Errors
Connections shall receive and refer all of the Customers information using scripts and instructions approved by the Customer. The Customer shall promptly notify Connections of any change to their approved script or instruction. The Customer acknowledges and agrees that information received by Connections on behalf of the Customer is oral and subject to error. Connections shall not be responsible to the Customer or the Customer’s customers for message errors or the failure to deliver any information to the Customer. - Indemnity
The Customer shall indemnify and save harmless Connections from of any and all claims or losses suffered by Connections directly or indirectly as a result of or arising out of the Customer’s use of the Services, including but not limiting the generality of the foregoing, claims for libel, slander, or infringement of copyright arising from information transmitted in the use of the Services, and message errors, including payment of lawyer’s fees on a solicitor and client basis and court costs incurred by Connections to defend itself on any claim. - Confidentiality
The Parties shall not permit the duplication, use or disclosure of any confidential information, including information, reports and summaries of the activities of the Parties related to the Services, to any person or entity (other than its own employees that require such confidential information for the performance of their obligations under this Agreement and its auditors, examiners and other regulatory authorities as may be required during the ordinary course of their duties), unless prior written consent is obtained from the other party. The term “confidential information” shall not include information, which at the time of disclosure, is generally known by the public and any competitors of either of the Parties or is required to be publicly disclosed by law. - Force Majeure
Connections is not liable for interruptions to the Services caused by any matter beyond its own control, including but not limited to interruptions caused by fire, explosion, acts of God, war, revolution, civil unrest, or acts of public enemies, labor unrest such as strikes, slowdowns, picketing or boycotts, or any law, order, regulation or requirement of any governmental body. - Modifications
Connections may, at any time, modify, alter, or change this Agreement. Connections shall provide a copy of the modified, altered or changed agreement to the Customer within fifteen (15) days. - Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of British Columbia, without regard to the principles of conflict of laws hereunder. - Severability
The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision and any such invalid or unenforceable provision shall be deemed to be severable. - Assignment
This Agreement may not be assigned by the Customer without the prior written consent of Connections, whose consent may be arbitrarily withheld. - Enurement
This Agreement shall enure to the benefit of and be binding upon the Parties and, except as otherwise provided or as would be inconsistent with the provisions of this Agreement, their respective heirs, executors, administrators, successors and assigns.