How Can We Support Your Business?
Everyday property management companies rely on Connections to keep their communication running smoothly. We ensure residents and callers always reach a live, professional agent, so your team isn’t tied to the phone or constantly interrupted. You remain in full control of how calls are handled, while we follow your instructions for each property with care and consistency. Whether you need daytime assistance, after-hours coverage, or full-time support, we adapt to your workflow and help your team stay focused on what matters most.
Rental Buildings & Leasing Offices
We help rental buildings and leasing offices stay organized by handling the daily flow of calls that can easily pull teams away from their work. Our agents assist prospective tenants with inquiries, showing requests, and application questions, while also taking clear, detailed messages from current residents.
By capturing accurate information and delivering messages based on your preferences, we reduce interruptions and keep communication running smoothly. This allows your team to stay focused on residents, showings, and day-to-day operations, with the reassurance that every call is handled with care.
24/7 Emergency Maintenance Dispatch
When an emergency happens, having a calm and reliable point of contact matters. We answer urgent calls on your behalf and follow your escalation procedures to reach the right person quickly. This reassures residents while reducing interruptions for your team.
Common urgent issues we manage include:
- Loss of heat or hot water
- Floods and leaks
- Power outages
- Elevator malfunctions
- Fire alarms
- Security or access issues
We take the time to gather essential details before escalating the call, so your on-call staff receives clear, accurate information right away. This helps issues get addressed efficiently and reduces unnecessary back-and-forth. Your team can focus on resolving the situation while we manage the communication.
Vacation Rentals & Short-Term Stays
For vacation rentals and short-term stays, we help ensure guests get quick, clear support when they need it most. Our team regularly handles calls about check-in instructions, keypad or lockbox access, property details, and general stay-related inquiries. This is especially helpful during evenings or late arrivals, when hosts may not be readily available.
With a live agent answering calls, guests can still feel supported while owners can step away without worry. It’s a simple way to protect your time while still delivering a positive, professional guest experience.
Getting Started With Connections Is Simple
Step 1:
Reach out by phone or through our online form and tell us a bit about your business so we can understand your needs.
Step 2:
Our sales team will connect with you to learn more a little bit more about your business. From there, we’ll prepare a customized quote with a plan that fits your call volume and requirements.
Step 3:
Once the quote is approved, we begin building your account. Everything is tested before going live to ensure a smooth start to your service.
Frequently Asked Questions—
Can you follow different procedures for each building or property?
Yes. Every property you manage can have its own customized set of instructions. Whether it’s unique escalation paths, access protocols, or department-specific notes, our agents see the correct script instantly when the building name is mentioned. This ensures every caller is handled according to the exact procedures you’ve outlined for that building.
How do you know what calls are routine vs. emergencies?
When we set up your account, we will ask you to provide clear guidelines on what you consider urgent. Our agents are trained to categorize calls based on your criteria, this commonly includes floods, safety concerns, access issues, or security risks. We then escalate them immediately to the appropriate contact. Routine inquiries would follow your standard message process.
Can you provide message delivery to multiple contacts (e.g., Manager + Maintenance + Strata Council)?
Absolutely. We can deliver messages to as many contacts as needed. You choose how messages are routed, this can be done by department, building, urgency level, or time of day. We support email, text, paging, and phone calls, ensuring the right person gets the right information every time.
Can you track calls for reporting purposes?
Yes, reports can be sent daily, weekly, or monthly so you always have clear insight into your accounts activity.
My callers may be stressed or facing urgent situations. Are your agents trained for that?
Yes. Our team is trained to manage high-pressure and time-sensitive situations with calm, clarity, and professionalism. We handle urgent maintenance issues, distressed callers, and emergency escalations every day. Connections consistently earns industry awards for excellence in complex call handling. Visit our Awards page to learn more.
What would you do if a caller needs access to a building?
We follow your exact instructions for after-hours or emergency access. This may include contacting on-call staff, verifying caller identity, notifying security, or connecting callers with approved access personnel. Your procedures guide every step so access is always handled safely and correctly.
Why should I choose Connections Call Center?
We understand the day-to-day realities of property management. With over 35 years of experience, our team answers calls the way you would, calmly, professionally, and according to your instructions. You get dependable support without losing control of how your properties are managed.