How Can We Support Your Business?
In the logistics and transportation industry, timing and communication are everything. Missed calls can quickly lead to delayed shipments, driver downtime, or frustrated customers. We support logistics teams by ensuring every call is answered promptly and professionally, with accurate information gathered every time. This helps keep freight moving, drivers informed, and operations running smoothly.
Dispatch & Delivery Support
We assist carriers, couriers, trucking companies, and distribution centers by managing dispatch-related calls, delivery updates, and schedule changes. Our agents relay urgent messages, document delivery concerns, and notify on-call supervisors according to your instructions.
Each call is handled with attention to detail and a clear understanding of your workflow. This ensures time-sensitive information reaches the right person without delay.
Driver, Vendor & Customer Communication
Our team answers calls from drivers, vendors, and customers, gathering complete and accurate details on every inquiry. When appropriate, we can provide approved information or instructions to help resolve routine questions.
All messages are delivered promptly to the correct contact within your organization. This allows your internal team to stay focused on coordination, safety, and daily logistics operations.
After-Hours & Overflow Coverage
Logistics operations don’t stop after business hours, and neither do we. We provide dependable after-hours and overflow call coverage during evenings, weekends, and peak-volume periods.
Callers always reach a live, professionally trained agent who understands the urgency of logistics and transportation environments. With our support, your team can maintain continuous communication without disruption.
Getting Started With Connections Is Simple
Step 1:
Reach out by phone or through our online form and tell us a bit about your business so we can understand your needs.
Step 2:
Our sales team will connect with you to learn more a little bit more about your business. From there, we’ll prepare a customized quote with a plan that fits your call volume and requirements.
Step 3:
Once the quote is approved, we begin building your account. Everything is tested before going live to ensure a smooth start to your service.
Frequently Asked Questions—
Can you relay urgent dispatch messages to drivers or on-call supervisors? If so, how quickly can messages be delivered?
Yes. We follow your escalation procedures and can contact drivers, dispatchers, or supervisors by phone, text, email, or paging for time-sensitive updates. Urgent messages can be delivered immediately, with our agents continuing escalation until the appropriate contact is reached or acknowledged, based on your instructions.
Do you support after-hours operations or 24/7 coverage?
We do both! Most logistics and transportation teams use our service 24/7 to ensure uninterrupted communication outside of regular business hours, including evenings, weekends, and holidays. Our team is always available to support around-the-clock operations when timing is critical.
Can you handle calls from drivers, vendors, and customers?
Yes. We answer calls from all parties, gather detailed information, follow your instructions, and ensure messages are delivered quickly to the appropriate contact.
How do you handle high-stress or urgent operational calls?
Our agents are trained to manage fast-paced, time-sensitive situations with calm, clarity, and accuracy. We regularly handle urgent operational calls and have earned industry awards for excellence in complex call handling.
Learn more on our Awards page.
Can you notify multiple people when something urgent occurs?
Yes. We can notify multiple contacts at once or follow a tiered escalation list based on urgency, role, or time of day. We do whatever fits best with your workflow.
Why should I choose Connections Call Center?
With over 35 years of experience, Connections understands the fast-moving, unpredictable nature of logistics and transportation. Our team delivers reliable, accurate communication support so your operations stay on schedule, your drivers stay informed, and your customers receive timely updates 24/7.