How Can We Support Your Business?
Medical and healthcare providers rely on clear communication, timely responses, and accurate information. We support clinics by answering calls, gathering essential details, and following your office’s instructions with precision. Whether you’re a small practice or a busy multi-provider clinic, we help reduce interruptions so your team can stay focused on patient care. You choose when you want your lines forwarded, and we will ensure every caller reaches a calm, professional agent.
Allied Health & Therapy Clinics
Physiotherapists, chiropractors, massage therapists, naturopaths, and other allied health professionals trust us to support their front desk during busy days. Our agents assist with appointment requests, general inquiries, insurance-related questions, cancellations, and patient messages, ensuring nothing is missed.
By capturing accurate details and delivering messages according to your preferences, we help keep schedules running smoothly while maintaining a friendly, professional experience for every caller
Dental, Optometry & Specialty Clinics
For dental practices, optometry clinics, and specialty medical offices, missed calls can mean missed appointments and disruptions to the day. We ensure patients always reach a real person who can take clear messages, relay time-sensitive concerns, and gather the information your team needs.
Whether you forward your lines full-time, during peak hours, or when staff are away from the desk, we help ensure patients feel supported, informed, and confident in your practice.
After-Hours & On-Call Medical Support
When your office is closed, patients still need guidance and reassurance. We provide reliable after-hours call answering and on-call support, following your escalation instructions to determine when a call requires immediate attention and when it can be safely documented for follow-up.
Our agents remain calm and professional during urgent or emotional calls, ensuring the right provider is contacted when necessary and accurate information is passed along. This allows your team to maintain continuity of care while protecting your time outside of office hours.
Getting Started With Connections Is Simple
Step 1:
Reach out by phone or through our online form and tell us a bit about your business so we can understand your needs.
Step 2:
Our sales team will connect with you to learn more a little bit more about your business. From there, we’ll prepare a customized quote with a plan that fits your call volume and requirements.
Step 3:
Once the quote is approved, we begin building your account. Everything is tested before going live to ensure a smooth start to your service.
Frequently Asked Questions—
Can you follow our on-call rotation?
Yes. We can follow your exact on-call schedule, whether it changes daily, weekly, or by specialty. When an after-hours call comes in, our agents immediately reference your rotation and escalate the call to the correct on-call doctor or practitioner.
Can you notify multiple staff members when we get a call?
Yes, we can deliver messages to multiple contacts at once. Message delivery can be customized by urgency, time of day, or call type, using phone calls, text messages, email, or paging.
My callers may be emotional or facing urgent situations. Are your agents trained for that?
Yes. Our team is trained to manage high-pressure and time-sensitive calls with calm, clarity, and professionalism. We regularly handle urgent medical inquiries and distressed callers while following your protocols carefully. Connections consistently earns industry awards for excellence in complex call handling.
Visit our Awards page to learn more.
How quickly do you normally reach an on-call doctor or practitioner?
Urgent calls are escalated immediately according to your instructions. Response time depends on your preferred escalation method, but our agents act as soon as the call is received and continue following your escalation steps until the appropriate contact is reached or acknowledged.
My business has several offices, can you handle calls for all of them?
Yes. We can answer for a single office or a network of locations. Each office can have its own greeting, procedures, and escalation rules, ensuring callers receive accurate, location-specific information every time.
How can you help reduce workload for our front desk?
We handle incoming calls, routine questions, appointment requests, and message-taking so your front desk staff can stay focused on in-office patients and daily operations. This reduces interruptions, improves efficiency, and helps create a calmer environment for both staff and patients.
Will our patients speak to a real person every time?
Yes. Every call is answered by a live, professionally trained agent. We do not use automated attendants or phone trees, ensuring patients always reach a real person who can assist them with care and professionalism.