Join the Connections Team!
Connections Call Center has been in business for more than 35 years, and we take pride in creating a workplace where people feel supported and able to grow. If you communicate clearly, enjoy working with people, and are looking for a stable work-from-home role, you may be an excellent addition to our team. We value individuals who bring reliability, compassion, and strong communication skills to their work.
About This Role
As an agent at Connections Call Center, you become the first voice callers hear on behalf of many different businesses. Some calls are quick questions, while others involve booking appointments, relaying important messages, or following client protocols with accuracy and consistency. Each interaction is a little different, but the purpose is always the same: to offer friendly, accurate, and reliable support.
In this role, you’re not just answering phones, you’re helping businesses stay connected and giving callers peace of mind. Your professionalism and communication skills directly shape someone’s experience, and that’s what makes this work meaningful.
Perks of Working at Connections
At Connections, you’re not just starting a job, you’re joining a close, supportive team that genuinely wants you to feel confident, comfortable, and successful in your role. As a family-run company, we’ve always believed in creating a workplace where people feel respected, appreciated, and encouraged to grow. Those values guide everything we do, from how we support new hires to how we celebrate our team’s successes.
You’ll enjoy full-time remote work, paid training, and steady support every step of the way. Our leadership team is always here to help, answer questions, and make sure you never feel alone in your role. We offer a monthly performance bonus, extended health, dental, vision, and life insurance, plus consistent scheduling so you always know what to expect.
There’s plenty of room to grow with us, many of our long-term team members started as agents and advanced into new roles over time. Most importantly, you’ll be part of a warm, friendly environment where your work truly makes a difference, and where you’re valued not just for what you do, but for who you are.
Our Hiring Process
Step 2:
If selected, we’ll send you a short audio recording request so we can hear your communication style.
Step 3:
We’ll invite successful applicants to a meeting so we can learn more about each other and see if it’s a good fit.
How to Apply
If you’re interested in joining our team, please submit your application through our online form. We look forward to hearing from you!
FAQs About Working at Connections Call Center
We’ve outlined key questions below to support you as you explore this opportunity.
Is this position fully remote?
Yes. This is a 100% work-from-home position. You must have a quiet, private room with a door that closes and no shared or open workspaces.
What does the ideal candidate look like?
We are looking for someone who…
– Communicates clearly and professionally
– Enjoys helping people and providing great customer service
– Stays calm and organized while multitasking
– Can follow detailed instructions accurately
– Is fluent in both English and French
– Is comfortable working with computers and switching between tasks
– Is available for a variety of shifts, including evenings and weekends
– Brings a positive, reliable, team-focused attitude
Will I be answering calls for one company or multiple?
You will answer for multiple businesses throughout your shift. Each call may be for a different client, and you’ll follow the instructions we provide for each one.
How will I receive updates or support while working remotely?
Our leadership and supervisor team stays connected with agents throughout the day. If you ever have a question during a shift, support is available through our internal messaging tools.
What equipment do I need?
You’ll need the following equipment to work from home:
- PC with Windows 11 or higher
- Intel i3 processor or better
- Up-to-date antivirus software
- Dual monitors (1080p recommended)
- Headset with a microphone
- External mouse and keyboard
- Keyboard compatible with the Startel 104m.Map layout (we will provide keyboard stickers)
- Webcam
Recommended:
- Surge-protected powerbar
- UPS battery backup (keeps you online long enough to properly log out during a power loss)
What type of internet connection do I need?
You’ll need a secure, hardwired (Ethernet) connection to your router. A minimum of 25 Mbps upload and download is required. We will ask you to complete a speed test before training. You can test your speed here.
Is a background check required?
Yes. All final candidates will be required to complete a background check. This is only done with your written consent and is part of maintaining a secure work environment.