For over 35 years, Connections Call Center has been committed to delivering exceptional customer service, professionalism, and reliability. This commitment has earned us several call center awards over the years. Our performance is evaluated throughout the year by independent third-party mystery callers who assess real interactions for accuracy, courtesy, response time, and overall account knowledge.
We continue to uphold the same high standards we were founded on in 1990. We are incredibly proud of the people and teamwork behind every award and recognition we receive.
Below are a few of our most recent achievements that highlight our ongoing commitment to excellence.
2025 CAM-X Award of Excellence
We are proud to share that Connections Call Center has been recognized as a 2025 Canadian Call Management Association Award of Excellence recipient, marking our 28th consecutive year achieving this distinction. This milestone earned us the Titanium Plus Award, which is reserved for organizations that demonstrate outstanding service quality year after year.
“Your outstanding organization has truly demonstrated that excellence is a learned skill, and through your dedication and commitment, you have achieved this remarkable recognition,” said CAM-X President Gloria Tonne.
2025 CAM-X Award of Distinction
The CAM-X Award of Distinction is given to call centers that excel in managing detailed, sensitive, or complex calls. Independent judges review interactions over several months, focusing on communication quality, professionalism, accuracy, and the overall caller experience.
Receiving the 2025 Canadian Call Management Association Award of Distinction reflects our team’s ability to handle high-stakes calls with calm, clarity, and empathy. reflects our team’s ability to handle high-stakes calls with calm, clarity, and empathy. It highlights the care we put into ensuring every caller feels valued and supported.
We are grateful to CAM-X for this recognition and incredibly proud of the agents who bring their best to every call.
2025 ATSI Award of Excellence 
We’re proud to have earned the 2025 ATSI Award of Excellence for the 18th consecutive year, receiving the prestigious Platinum Plus Award. Presented by the Association of TeleServices International, this award recognizes call centers that consistently deliver exceptional service and professionalism.
Independent judges evaluate calls throughout the year, scoring each interaction on response time, accuracy, courtesy, account knowledge, and overall caller impression.
“Companies who earn this recognition are not just delivering excellent service — they’re setting the standard.”
— Brianna Burke, ATSI President
2025 ATSI Award of Distinction
The Award of Distinction recognizes call centers that excel in managing complex or high-sensitivity calls. These interactions require strong customer service skills, attention to detail, and genuine empathy.
Connections Call Center is proud to be among the 2025 recipients of this award from the Association of TeleServices International. This recognition reflects our team’s ability to remain calm, professional, and focused during even the most challenging situations.
“This award celebrates the agents who handle the most complex and high-stakes calls — those requiring advanced customer care, patience, and problem-solving.”
— Brianna Burke, ATSI President
