Join the Connections Team!
Connections Call Center has been in business for more than 35 years, and we take pride in creating a workplace where people feel supported and able to grow. If you communicate clearly, enjoy working with people, and are looking for a stable work-from-home role, you may be an excellent addition to our team. We value individuals who bring reliability, compassion, and strong communication skills to their work.
About This Role
As an agent at Connections Call Center, you become the first voice callers hear on behalf of many different businesses. Some calls are quick questions, while others involve booking appointments or relaying important messages. Each interaction is a little different, but the purpose is always the same: to offer friendly, accurate, and reliable support.
This role helps businesses stay connected and gives callers peace of mind through friendly, accurate communication. You’ll receive ongoing support to ensure you feel confident in every interaction.
“Being part of Connections Call Centre truly feels like being part of a family. The teamwork and support from both colleagues and supervisors make a big difference in my daily work. From my first day of training up to now, I’ve been continuously guided and encouraged to grow. Working with local and international businesses has helped me develop valuable skills and broaden my knowledge across different industries. Connections is a place where employees are supported, challenged, and given real opportunities to learn and grow”
– Jezel (Joined CCC in 2019)
Perks of Working at Connections
At Connections, you’re not just starting a job, you’re joining a close, supportive team that genuinely wants you to feel confident, comfortable, and successful in your role. As a family-run company, we’ve always believed in creating a workplace where people feel respected, appreciated, and encouraged to grow. Those values guide everything we do, from how we support new hires to how we celebrate our team’s successes.
You’ll enjoy full-time remote work, paid training, and steady support every step of the way. We offer a monthly performance bonuses, extended health, dental, vision, and life insurance. Most importantly, you’ll be part of a warm, friendly environment where your work truly makes a difference, and where you’re valued not just for what you do, but for who you are.
“I’ve been with Connections since 2010 and have grown from an agent to a supervisor and now a Client Solutions Manager. I love the variety in my day-to-day work; engaging with clients, training new agents, programming new accounts. I enjoy tackling new challenges alongside a supportive team that truly cares about what we do.”
– Ashley (Joined CCC in 2010)
Our Hiring Process
Step 2:
If selected, we’ll send you a short audio recording request so we can hear your communication style.
Step 3:
We’ll invite successful applicants to a meeting so we can learn more about each other and see if it’s a good fit.
FAQs About Working at Connections Call Center
We’ve outlined key questions below to support you as you explore this opportunity.
Is this position fully remote?
Yes. This is a 100% work-from-home position. You must have a quiet, private room with a door that closes and no shared or open workspaces.
What does the ideal candidate look like?
We are looking for someone who…
– Communicates clearly and professionally
– Enjoys helping people and providing great customer service
– Stays calm and organized while multitasking
– Can follow detailed instructions accurately
– Is fluent in both English and French
– Is comfortable working with computers and switching between tasks
– Is available for a variety of shifts, including evenings and weekends
– Brings a positive, reliable, team-focused attitude
Will I be answering calls for one company or multiple?
You will answer for multiple businesses throughout your shift. Each call may be for a different client, and you’ll follow the instructions we provide for each one.
How will I receive updates or support while working remotely?
Our leadership and supervisor team stays connected with agents throughout the day. If you ever have a question during a shift, support is available through our internal messaging tools.
What equipment do I need?
You’ll need the following equipment to work from home:
- PC with Windows 11 or higher
- Intel i3 processor or better
- Up-to-date antivirus software
- Dual monitors (1080p recommended)
- Headset with a microphone
- External mouse and keyboard
- Keyboard compatible with the Startel 104m.Map layout (we will provide keyboard stickers)
- Webcam
Recommended:
- Surge-protected powerbar
- UPS battery backup (keeps you online long enough to properly log out during a power loss)
What type of internet connection do I need?
You’ll need a secure, hardwired (Ethernet) connection to your router. A minimum of 25 Mbps upload and download is required. We will ask you to complete a speed test before training. You can test your speed here.
Is a background check required?
Yes. All final candidates will be required to complete a background check. This is only done with your written consent and is part of maintaining a secure work environment.